This article outlines key actions for work tickets including how to create, log activity, and close work tickets.
Creating a Work Ticket
To create a new work ticket, select the alarm > select the blue icon to create work.
Create a Work Ticket for Multiple Alarms
To create a work ticket off multiple alarms, select alarms and select “Create Work” from the tile list action menu (indicated with the red arrow).
Doing so will attach the alarms to the Associated Alarms section of the ticket. Note that the “Predicted Work Location” fields will not be pre-populated with alarm data as there are multiple alarms.
Note: A maximum of 25 alarms can be attached to 1 work ticket
Logging Activity on a Work Ticket
The Activity Log on a work ticket documents the various states a ticket goes through and allows you to add and view comments. Activity is displayed in chronological order from bottom to top, with the topmost content being the most recent.
You can delete your own comments by selecting ‘delete’ from the vertical action menu on your own comments.
Reassigning a Work Ticket
You can reassign a work ticket by selecting another user from the “Assigned to” field on an open ticket. If the ticket was originally assigned to your and you assign it to someone else, the ticket will be removed from your “My Work” lens. Select the name of the new assignee > Select.
Closing a Work Ticket
Any user who can view an open ticket can close the ticket. To do so, click on the “Close Ticket” button in the header of the work ticket. Please note that once you close a ticket, it cannot be opened again.
Upon clicking “Close Ticket”, you should see the “Close Ticket” modal. Fill out the “Actual Work Location” details and specify what steps were taken to resolve the ticket.
If the ticket is being closed before it was resolved, select “This ticket was incomplete” and fill out the details section to document why the ticket is being closed incomplete.
Closed work tickets cannot be modified, but you can add a comment to the Activity Log. These tickets also include a “Statistics” section with the following figures:
Work Duration and Time Saved
“Work Duration” is derived as the time between when the ticket was created and when it was closed. “Time Saved” is a function of the time at which the ticket was closed and the expected due date. If this figure is negative, it does not display.
30-Day Alarm Reoccurences
This figure tracks how many instances of any of the associated alarms returns within 30 days after this ticket is closed.
90-Day Work Reoccurences
This figure calculates how many new work tickets were created that include any of the associated alarms connected to this ticket within 90 days after this ticket is closed.