Background

Work may be created to resolve multiple alarms. Sometimes these alarms will return to normal in the time between work order creation and the assigned technician beginning the work to resolve the issue. This can happen for many reasons including:

• the situation self resolves via the controls in place
• someone takes corrective action based on a notification

A common example is a pressure alarm that goes off because a door is open too long.

Closing the work order when (1) the alarm has resolved and (2) the technician has not started work may save technician time. With this time savings, they can focus on more impactful work.

Eventually work orders that fall into this category can be reviewed to determine additional corrective action such as occupant training or adjusting controls.

Work Ticket Lens Setup

A work lens with the following filters, will highlight work that may be worth some inspection:

• State Includes Open
• Active Alarm Count Includes Max = 0

Grouping by CMMS Status will help highlight Work Tickets that are not yet in progress. Specific values are dependent on your CMMS.