Overview
Alarms are an important signal that something isn't working as desired, but often times a single event can activate multiple alarms. A common example is an electrical problem. Several pieces of equipment, such as ATSes, UPSes, and generators, will go into alarm when the backup power system is activated. As a whole the alarms provide helpful information about the potential cause and scope of the problem. When performing triage, an experienced operator will use all of this information to effectively dispatch a technician for resolution of the issue. Virtual Facility's AI Agent for Event Grouping consistently reviews related alarms in seconds, improving response time and reducing costs.
When considering "Related Alarms", the AI Agent does the following:
- Reviews active alarms in the same asset, alarm category, or system.
- Requires that all Related Alarms are within the same building.
Usage in Automation Rules
The AI Agent for Event Grouping is currently a beta feature and accessible within Automation Rules that have an Action of "Create Work Tickets".
Administrators can choose to exclude alarm priorities and categories that they do not want the AI Agent to group on the work ticket. This can simplify the details of the work ticket.
The alarm timeline below highlights the concepts involved in how the AI Agent for Event Grouping supports Automation Rules.
The process steps that occur in an automation rule from start to finish are:
- A new alarm triggers an automation rule with a (configurable) 10 minute delay.
- Additional related alarms activate during the course of the delay.
- The initial alarm is still active after that alarm's delay.
- The automation rule begins the Create Work Ticket action.
- AI Agent checks for related, active alarms.
- AI Agent adds the related alarms and a summary message to the work ticket.
- The automation rule creates the work ticket.