Critical alarm response often requires multiple teams working together. The KPI Dashboard highlights the key metrics that teams can use to inspect and adapt their approach to reach new levels of performance.
Filter by Nuisance Type to isolate Nuisance from Non-Nuisance alarms. Other filters are useful to scope the report to a specific part or aspect of a campus. Filters apply to all reports where applicable.
Critical Alarm Occurrences by Priority
This report shows the type and frequency of alarms that the building controls team is delivering for the organization. Drill down to view the specific alarm instances.
Critical Alarms by Triage Outcome
This report shows how the dispatch team (or automation) is triaging critical alarms to create timely impactful work where appropriate. Service Level Agreements (SLA) are configured per priority in Settings > Configuration > Alarm Config. The article Alarm Triage Overview provides more detail on how to perform triage. Drill down to view the specific alarm instances.
Work by Resolution and SLA
This report shows how technicians are completing work orders to resolve alarms. Service Level Agreements (SLA) are configured per priority in Settings > Configuration > Work Config. The article Work Resolution provides more detail on how Work Resolution Success is determined. Drill down to view specific work order details.